Christmas in a relaxed, quiet atmosphere, with wel...

Christmas in a relaxed, quiet atmosphere, with wellness and massage! At least that was our plan when we booked our stay!
Unfortunately, the previously booked and confirmed massage was canceled, which was an essential point of the trip was obsolete. Unfortunately, we were informed of the cancellation only on request, after we had waited for 15 minutes in vain for the lady.
So then sauna and pool! The relaxation room directly by the pool is borderline! If then also directly next to the beach chairs the air conditioning is and makes noise, like a decrepit tractor, also here the relaxation!
Then just a bath! Unfortunately this was not cleaned properly and therefore did not invite to a relaxing bubble bath. At our request, the housekeeping was indeed commissioned to accept especially the bathtub ... Unfortunately, again only with a rag wiped, so that the soap residue border was still available and we have inevitably waived a bath. Every housewife knows how to remove such dirt marks! Also the coffee and tea in the room was not refilled!
At a 4 star hotel I can and can expect something different altogether! As a bottle of champagne does not help as an excuse!
The breakfast buffet was rather lower average.
The Christmas menu is very good!
The Christmas brunch was quite good overall. Unfortunately, there were no fresh salads and the hot food was exactly what you could choose in the Christmas menus anyway.
Unquestioned to be seated with strangers does not correspond to our idea of relaxation and tranquility and not of customer orientation and hospitality - sorry!