helen arrowsmith

Review of Renewal by Andersen of Seattle

Our last window [out of 9] was finally put in toda...

Our last window [out of 9] was finally put in today! All of the windows were installed by Johnny R and Johnny L at three separate occasions and as always they were very professional, trustworthy, as well as polite and respectful. They made sure we were happy with the result and that we understood how to operate the windows before leaving. They were also great in cleaning up after themselves which is a big plus.

There were some manufacturing problems with our two custom designed picture windows which took months to straighten out but the project manager, Kevin C, was great to work with. He was responsive to our concerns as well as easy to reach when necessary. This Seattle team works well and they definitely get 5 stars each.

The windows are beautiful and well made, The problem was with the manufacturing plant, they are great with standard windows but not custom designed ones. Thank God, the Renewal by Andersen Company will only install when you are satisfied and happy. I only gave the business four stars because of the manufacturing problems.