April Valmeo

Review of ANA Hotel Sydney

We arrived in our room with a lot of small cockroa...

We arrived in our room with a lot of small cockroaches in the bathroom, closet and beside the bed. It was a horrible experience for a 5-star hotel where we paid $522 for one night!!!!!! The solution they had was to transfer us to another room but the view of the room where we transferred us to was not as good as the first room!!! We paid for the room in the horizon club to have the view! ! I emailed your managers, Alex Scott, Craig Hooley, and others, as well as the general manager but they IGNORED my email, no acknowledgement at all! EXTREMELY DISAPPOINTING EXPERIENCE and way below the standards of a 5-star hotel. What a shame!