Daryl Treger

Review of Dick Scott Nissan

I feel bad for this dealership's service departmen...

I feel bad for this dealership's service department in that the problem is entirely the car manufacturers fault. However, things could be handled differently. They had my car for nearly two months. Things started out by my car stalling on the road. Indications were that the battery was dead... but there had to be a cause for a new 2017 car battery dieing. They recharged the battery, the test said all systems were fine, and insisted I pick the car up! Frankly, they were rude about it. When I kept telling them they only had fixed the symptom and not the problem, they didn't care - they just wanted me to get the car off their lot. Fortunately (?!?!), a week later, my VIN got associated with a recall on the day I was being forced to pick the car up. With the recall though, they were able to keep the car until a fix was available. Six weeks later, a fix was found and implemented. BUT , they could not tell me how often the car was started and driven to maintain the battery charge... and, they don't even keep records of that type of thing. Sure enough, the very day I picked up my car, the vehicle notification system sent me an email saying the battery would have to be replaced shortly!!! Ugh!