Smythe Volvo service department really came throug...

Smythe Volvo service department really came through for me!

My Story: My 2011 XC60 T6 started consuming a great amount of oil at 45,000 miles. Coincidentally the engine developed a rhythmic tapping sound at the same time. Started out with the Low Oil light coming on because I was down at least two quarts Brought car in to service dept. to confirm there was no leak in oil system. The vehicle was past the 5 year manufacturer warranty. My first service rep. seemed unsure and ambiguous as to how to go about correcting the problem. If you were to search engine (Volvo oil consumption 2010-2015) on the internet, you would see how serious the problem was for some owners. Something to do with pistol ring failure . After another visit to the dealership, I was afraid I was going to be stuck with a very expensive and complicated repair.

When I took the vehicle in again, I brought to the attention of service rep. Dina Thomson. She got on the problem immediately and concisely explained to me the steps needed for Volvo to remedy the problem. We did the (Change the oil level, new dipstick assembly, and software download procedure) Drove the car a few thousand miles to see the problem had lessened but was still an issue. When I brought it in again, it was Dina s day off so service rep. Micheal Watson took on the responsibility of my case of the oil consumption issue. Volvo USA requires the dealership to document a case before they will offer assistance under what is called a Good Will policy.

Service rep. Micheal Watson was great. He explained to me what needed to done before Volvo USA would authorize warranty work that would completely fix the oil consumption problem. After driving several thousand miles, Micheal was convinced that Volvo USA needed to step up and pay for the engine work required. He seemed very knowledgeable on all aspects of this situation and made me feel assured this was going have a happy ending for me and my car. Micheal truly fought for me and got the authorization from Volvo USA for the work needed. I was given a loner car while my vehicle spent several days at dealership having the engine work done. Full engine piston head assembly replacement with associated parts. (Please excuse my lack of specifics as I am not a mechanic) Micheal even drove it to his home and back to make sure everything was good to go.

I was thrilled to get a call from Micheal saying that my car was ready and that I was only responsible for paying the state sales tax. My 2011 XC60 T6 is running great now. That unpleasant engine tap noise is gone now and oil consumption problem seems to be over. It s only been a few thousand miles since this major repair but I feel confident problem has been solved. I was very impressed with service reps Micheal Watson, Dina Thomson and the others who got Volvo USA to do the right thing. I am also thankful for the technician who had the skill set to perform the open heart surgery on my engine. I have used Smythe Volvo s service dept. for years with success. This particular experience was truly a testament to their professionalism and their commitment to taking good care of their customers.