Hope Reales

Review of Novant Health Neurology Specia...

I just moved to the area so got a referral to cont...

I just moved to the area so got a referral to continue my treatment of botox for migraines. It took my 2 1/2 months to get an appt then once I arrived to the appt I was told that I have to order the botox and have it sent to their office and they would send everything to insurance to get approved and call me. After 6 weeks and not hearing from them and not returning my emails or messages I called the office manager and someone called me back saying that my insurance would not cover me ordering the botox and that I needed to see a dr who ordered and administered the botox. It took 4 months for them to tell me this. This is something that I could have been told when I called to make the appt. Four months of horrible migraines that could have easily been avoided. Once they seen that they couldn't serve me (get money) they washed their hands of me and did not follow up. .

I was also given a RX for new meds. My meds got denied by insurance because the insurance needed a prior authorization. One month ago I sent two emails telling them I needed the prior authorization. The pharmacy told them 6 weeks ago. I sent an email a week ago to get the status of my prior authorization for meds but no reply. I left a phone message a few days later, no reply. Sent another message and Dr Donnelly responded saying that she would speak with Michelle. Still nothing from Michelle. I called again and this time got someone and Michelle relayed to them that she needed to put in a prior auth. What?? I requested it a month ago. I called the manager then about both issues and Michelle emailed me back saying that she tried to call my insurance but after 20 min she hung up and asked me for another number. Again, what? Why not message me back and ask for another number or Google it instead of waiting a month for me to call to inquire.
Two separate incidents but same issue of not caring about the patients health enough to send a follow up or respond to patients communications. As I said I am new to area and setting up consults and now I am totally turned off to Novant Health. Will be switching to another network. I don't need this type of patient care or lack there of. I also called the number of the office that is responding to other negative reviews on here to try and get more information prior to making a review however they also have not returned my phone call.