Larhonda Bradford

Review of Vale Health Care

My mother has been in this hell hole of a facility...

My mother has been in this hell hole of a facility since 7/3/16 and when I say I have been fighting with the admin staff is an understatement. They have loss my mothers footrest and still have not located it , glasses were lost and no one knew from Thursday til Sat. And I do her laundry weekly there should not be any reason why her clothes come up missing. I have complained had meetings and nothing has improved. I have even contacted the Osbusman dept with no results. Unfortunately, there are no other places where we can transfer her to that are close by and that can take her. But please if your loved ones have to go to Vale stay involved. I pop up often at different times and days so they never know when to expect me. Here we are 2 yrs later and again Vale has lost my mother's glasses and don't seem to care too much about locating them. So the family is replacing them for our mother and hope Vale will reimburse. To me this is negligent on Vale's behalf. When I wash my mother's clothes weekly there are times where there are scrubs in her laundry and other clothing in with her laundry too many unresolved issues and complaints