Total disorganization there. My order for a speci...

Total disorganization there. My order for a specific sleep mask was lost for three weeks. Now, it is supposedly found, but I'm still waiting. No one but the manager seems to even be able to access orders to trace them and the manager seems to never be in. The office appearance is very off-putting . . . dirty floors, waste baskets overflowing with fast food leftovers, dirty hand prints all down the edge of one door near the door knob, scuff marks on the wall and doors. No one seems to care about the appearance of a medical supply place? I have gotten at least four different stories about the status of my order.