C Moore

Review of BMW of San Antonio

Their service department is one of the main reason...

Their service department is one of the main reasons why I no longer drive BMWs. The environment for customers waiting for their cars is terrible and the service advisers seem to always be running around in a disorganized fashion. I decided not to buy another BMW because I knew I would have to deal with their service department.

When I went to test drive other luxury cars, almost every other dealership and their service departments seemed more relaxing and more inviting that BMW of San Antonio. This confirmed my suspicion that bad customer service and all the horror stories are isolated to BMW of San Antonio and does not apply to other dealership in San Antonio.