Internet outages are frustrating in any scenario. ...

Internet outages are frustrating in any scenario. Want to give a shout out to Mike and Neri on the call support team. This year I've dealt with about three or four outages, one of them a router issue. Even with the router issue the guys walked me through what I needed to do to get things fixed and setup. They are patient and thorough. Unlike bigger telecom companies, when you call the Xfernet#, within 2 dials you are connected directly to support. Today Mike literally walked me through 4 scenarios to get me back up online. As an employee in tech and a frequent media user the strong customer service is a great perk to make sure you can get back online while dealing with connectivity issues.