steve allen Review of David McDavid Honda
Pretty Disappointed. Just purchased a a brand new ...
Pretty Disappointed. Just purchased a a brand new Pilot Elite. They didn't have the color I wanted, so they got one from a sister store in Rockwall on thursday July, 5. We already had the deal in place and I was planning on signing papers friday morning. I was then told that in order to get the special .9% financing, I would have to come up there that evening and complete the transaction. I had to cancel some kids' activities, but it wasn't a huge issue. I now know, that this special interest rate is going on through September, so I guess they just wanted to close the deal that night and pressured me to make it up there. Smooth transaction, which was good because I needed to get home to attend to some family stuff. Upon delivery, I missed a small bit of damage on the underside plastic of the rear bumper. It was getting to be dusk, and we were under a canopy. I saw this the next day when pulling the car out of the garage in the sunlight. I immediately called my salesman, and he told me to bring it in Monday. Just got back from the dealer. They basically told me that since I missed it at delivery, it wasn't their responsibility. Car stickers for $50k and they won't help with a scratched bumper. Service was great until the deal was signed. This is a pretty big purchase for us and instead of being an exciting time, it's turned in to a big disappointment.
UPDATE: In response, I now know, that purchasing a new car from you will require the buyer to crawl under the rear bumper upon delivery to ensure that it hasn't been damaged, because once you have our signature, you are done and on to the next one. Had I picked the car up Friday as I would have preferred, and not forced to come up Thursday night because of the blatant financing lie I was told, I may have been able to see the scratches.

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