My last 2 cars were bought from this dealer. I wou...

My last 2 cars were bought from this dealer. I wouldn't say I had the smoothest experience both times, but it wasn't too bad either. This was my third time and I don't think I will ever be going back.

I got an Internet sales offer by email. I sent emails back and forth with Malory Vicks multiple times to make sure it was real before going in as I didn't want to waste my time on BS haggling. But when we (me and my family) went in, I was assigned a rookie sales guy who had no context of any of this nor the ability to understand an informed customer like me. In fact, he was telling me that the Internet deal was for a 2018 vehicle until I showed him the email on my phone showing it for the 2019 model. Then he was telling me that the offer was only on the Elite trim and not an EX-L which is what I was looking to buy. Come on! If you had a $7000 off deal on an Elite trim, you won't have any discounts on the Touring or lower trims??? in addition to all of this, I was offered $2000 below fair trade-in value for my car (that I had bought from them). Really??? I had also gotten a TrueCar offer through employee pricing from my employer which I showed him. But when they made the offer, it was way above any of these prices. So I told him the price I would buy it for. Of course the usual back and forth with "the manager" starts. He came back with an offer that was way over what I was asking, so I asked for my keys (he had keys to my trade-in car) to leave. The "manager" comes out this time with a bad attitude acting like he is doing me a favor saying he will agree to my price. I said I just want the keys as I was too upset to deal with this BS anymore. He was mad and just barked at the sales guy to give me the keys and I left.

Here is the funny thing. I drove over to AutoNation Honda in Lewisville, asked them for their Internet price which they readily did, and asked for a price that was lower than what I asked these guys for, and got exactly without any haggling or stupid back and forth with "the manager". They also gave me a fair trade-in price for my trade-in vehicle. Even the financing was so painless and I got a better APR than what these guys were offering. To be fair, Malory did call me after AutoNation and I had agreed to the price and after they had started the paperwork. Now she was offering me $1000 and then $2000 below what AutoNation offered me. Funny thing is, that still wouldn't have covered the disparity in the trade-in price :-). My recommendation - STAY AWAY from these guys, go to AutoNation Lewisville if you are buying a Honda because these guys don't really care about customers, even if they are repeat customers.