J

Jessica Johnston

3 years ago

We try to come here every time we're in Orlando. ...

We try to come here every time we're in Orlando. The food is excellent, the atmosphere is lively, and the service, overall, is usually attentive.
The only reason this has 4 stars and not five is because I feel like they mis-managed a particularly busy night of multiple 7+ people tables. Those tables got the attention they needed, but the smaller tables around did not.
Probably because of multiple larger reservations, I think they tried to alleviate additional stress on the servers, so My husband and I were seated near the bar, where after 10 minutes of sitting patiently, the bartender finally saw us and came over. He obviously was not used to table service, since he took our order on a napkin (please note: this means we had plenty of time to review the menu and decide on what we wanted, a lengthy process for me.). The service from that gentleman did not get any better throughout the night. Food was great, this man's service was abyssal.
We also witnessed another table ask for the manager, go find his office, and then leave. I don't know their details, though I suspect it was similar.
This most recent experience was probably one of the worst I've ever had with restaurant service.
Ironically enough, I did see the waiters hustling on all of the other tables in their sections, even the larger party ones.

This place is usually pretty good in all aspects, that's why one bad night didn't lower the stars.

So, when we go back, we will ensure that we DO NOT sit near the bar .. and I recommend that if you are there for a meal, you stay away from the bar as well.

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