Very disappointing access to their much touted wid...

Very disappointing access to their much touted wide colour palette grouts. Online access through a tile company who did not supply listed 2kg bags. Had to order 5kg size and subsequent extra postage and vat on postage. Rang Mapei who said they would send me the contact details for their local rep. Mirage 3 weeks on. The grout has consequently cost more than the tiles.