I apologize for the delay in posting this and I re...

I apologize for the delay in posting this and I realize in the environment we find ourselves with the current covid siutaion response times and staffing can be low or challenging for many businesses but I have been trying to get a review posted through Hilton so that the employees I encountered are not only recognized but are rewarded for their customer service. I can freely admit that the initial survey they sent me after my stay was an option but the link expired before I could rate my stay and leave a review and so I tried to get it resent but that proved not to be a viable option at the time. Alas I am left with this option hoping their boss or managers read my post.
A little background for reference, not that it should matter in regards to maintaining service standards for excellence for customer service, but I am a Diamond level Hilton member and I am am an elite level member in several other loyalty reward programs. I travel extensively for business and vacation purposes. I recently visited the Hilton Sandestin Beach and Golf Resort in Sandestin, Florida. From the moment we pulled up from the guard gate, parking, restaurants, bars, poolside and beach every employee we encountered were very pleasant and attentive to our needs. At the front desk we primarily encountered Haley Warren, Jennifer Sims, and Cagney Valloch. Please forgive any misspellings. Matt Olsen is the front office manager so hopefully he gets this message. While each was very pleasant and went out of their way to help us Haley Warren was especially attentive throughout our stay. She not only made sure we were happy with our accommodations she offered us variable options that she was more than willing to try to help accomplish for us depending on what our needs were at the time. Haley also checked on us throughout our stay to make sure we were enjoying our stay. We had such an enjoyable time we decided to extend our stay to which again Haley handled and made sure we were not inconvenienced at all including having to move rooms etc.. We were very well taken care of and I would recommend if traveling close to the area and the opportunity presents itself staying at this resort. Haley and staff thanks again for the wonderful stay and experience.

P.S.

While yes I have stayed at this property before and I am familiar with the area something I failed to comment or focus on is that combined with the covid situation there was also a tropical storm hurricane weather type event occurring during part of this stay as well so her and their the staff s outstanding customer service means even more given the circumstances.