Maria N Review of Sun Peaks Resort
Overall a beautiful property with a great pool (we...
Overall a beautiful property with a great pool (we were lucky to enjoy some sunshine).
Due to covid there was really no service, which is totally fine, but therefore I cannot comment on it.
I would probably give this stay a 3.5, but there is no option to do so.
My partner had booked this stay for my 30th birthday, he had mentioned that it was my birthday during the booking on the website as well as in a separate email (which he btw never received any follow up/answer to). No one seemed to be aware at the hotel and there was nothing done about it. Honestly no big deal, but for someone with a hospitality background myself, I am just mentioning this, as the hotel seemed extremely quiet (no surprise with covid) and this would have been an awesome opportunity for the hotel to do something nice and special for one of the few guests staying from a Sunday night to Tuesday.
Second of all and more important the room was overall clean, but later on when we sat at the table we found crumbled pretzel pieces under the dining table and by the dining chairs.
Meaning you could tell that Housekeeping had vacuumed half hearted and not moved the furniture...not extremely great with covid!
Note on the side: I have emailed these comments to the hotel right after the stay and received a follow up saying that my comments will be discussed with the respective teams.
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