Our sales associate was great! The service departm...

Our sales associate was great! The service department, not so much! Too long of wait for oul changes! Sat in the waiting room for close to 3 hours because the person claimed they came to waiting room and didnt see me (sitting in the childs waiting room). Another employee notices im still their and say my cars ready and say my oil change would be free for my wait, i told him i have warranty and they are already free (not sure why they didnt know that)! Go to leave and they lost my keys bc someone mistagged them! Employees were apologetic but very annoying waiting so long!