It's very telling that every reviewer has given an...

It's very telling that every reviewer has given an abysmal rating in the last five months except for the Make a Wish representative- so the message Macy's is sending us is that unless you are a national organization that can actually affect their bottom line, they're not going to spend much time or effort on customer service. Thank goodness I only came in for a gift card and left before purchasing one. I'm indeed in agreement with the reviewer that this is the reason department stores are closing.