Requires multiple calls to book an appointment as ...

Requires multiple calls to book an appointment as no one answers- any time of day. Selecting #2 to speak to advisor is successful but they transfer to appointment boooking which results in the prompts replaying and that no one is available - 99% of the time.
Some advisors don t know correct # to transfer for shuttle service - so that too takes multiple calls to get through. Being busy is understandable, but it s a failure to never be able to answer a customer call to book an appointment.