Radhika Saahil

Review of Herb Chambers Honda

I was looking to lease a Honda CRV EX with Herb Ch...

I was looking to lease a Honda CRV EX with Herb Chambers of Boston, Our salesman Fabian was hardworking and amazing, he answered all of my question and gave me a very good deal on the car.
The let down was the finance manager Marco Entraigues who was very careless and has no respect for his customers. He never picked up or returned back any call, didn't talk about leasing policies or leasing insurance. I had an appointment with him at 6pm, he kept us waiting for an hour and didn't even bother to apologize, in that mean time the manager shows up with a few papers and just tells me to sign and go without walking me over the leasing agreement. When I asked him a few questions he replies to me saying 'I am not the finance guy and cant answer your questions, since he is busy you can sign here and then talk to him' I was put down with the managements unprofessional behavior and just called off the deal.
Herb chambers of Burlington had better customer service and management, ended up buying the car with them.