Maddy Donoghue

Review of Disney's Pop Century Resort

Lost our backpacks when we checked them into the h...

Lost our backpacks when we checked them into the hotel after getting off the magic express. they were supposed to be in our rooms when we got back from the park and they weren t. Called the front desk, was on hold for over 10 minutes, they then said they were found, and a runner would be up shortly to deliver them. My mom had a bad feeling about it and decided to get them herself. Turns out they lied and hadn t actually found them. My mom had to go in the back storage room to look HERSELF for our bags and found them HERSELF after about an hour. That s inexcusable. We were told so many things that turned out to be untrue. We were told we had luggage service to and from our hotel. That wasn t actually the case. My mother and I had to haul our 50 pound luggage all the way from our hotel room to the front desk. They wouldn t even let us use a luggage cart. Never staying here again.