Really nice guy in person, but ZERO communication ...

Really nice guy in person, but ZERO communication otherwise. Never called back when he said he would. Also, told me I could meet him at X time to pick up my computer [that was not fixed], wasn't there at that time, and when I called, he said he "was on a job site." First off, a phone call would be nice in that case; other people have jobs, too, and are taking their time to come to your business at YOUR convenience. Second, he never once apologized. And to add to that, he never could remember who I was. I was trying to support local during these crazy COVID times and feel the care was not reciprocated.