Good product, but incomplete; poor service

Good product, but incomplete; poor service

Sun shade for Fox purchased online. As expected - a high-quality product, nice, practical, but very poor service via customer service (you are "another customer", satisfied or not). Product also lacks ribs! I still had to order it separately for 20. Wouldn't you expect, if you buy a pram for 1500, right ?;)
This review was not published by bugaboo on their website ("did not comply with the policy") ...