Beautiful space. There was no orientation of any k...

Beautiful space. There was no orientation of any kind even though it was my first time visiting other than signing the paperwork and reviewing the sign in the lobby. I asked for an overview and a tour, but was told that my massage therapist would come get me when it was time. The massage therapist also did not explain anything, so I had to wait in the crowded lobby again for a long time to find out where to go next. I also didn't know if I needed to keep track of my own spa time and when it started, and so I went back out to the lobby to ask. When I got there the person at the front desk was stressed and explaining to another waiting visitor that many people were overstaying their appointments, perhaps having the same confusion I was. I didn't see clocks anywhere so I don't know how anyone would know when to leave. I left early bc I was stressed about losing track of time and overstaying.

When I was getting dressed to leave, an employee was giving some visitors a tour. Honestly, that was really frustrating. It seems like the service is really hit or miss and the volume is hard for them to keep up with. Maybe there could be a chime every 15 minutes or something.