We've come here twice recently and both times the ...

We've come here twice recently and both times the service has been awful. The first time we never even got silverware or napkins (even after we asked for them), never got a single water refill, and had to ask another server for our check because our server was nowhere to be found. It wasn't even busy, hardly any customers were there.

The second time was very similar. Barely saw our server, our food was taken to the wrong table and had to be remade, and it took eons to get our check. Again, it's not like the place was busy, the service was just inexplicably bad.

The food and beer is okay here, and the view is great, but I really hope the service improves. It was much better before they reopened the place.