C R Review of Omni Hotel at CNN Center
The hotel itself was decent, rooms were very nice....
The hotel itself was decent, rooms were very nice. Bill got mixed up with someone else's because I was checked into the wrong room so I got the other person's bill. Person at the counter told me not to get mad or aggressive after literally the second sentence of my explanation. Then huffed and sighed and scowled the whole time she was trying to fix it. Couldn't seem to keep me and the other guest separate, explaining the overcharge was because I had three people in the room when I had two, the three person room was the other guest. Just frustrating and rude. The reason you pay 135 a night over 60 is the hospitality and the experience. This was a 60 dollar experience. Room service crew was very nice, but the last night I noticed mold on the wallpaper near the shower. Step it up guys or I'll stay at a holiday Inn.
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