Shelly Davis

Review of Marriott Fallsview Hotel & Spa

Aesthetically, it's wonderful. Truly, a clean and ...

Aesthetically, it's wonderful. Truly, a clean and beautiful hotel with a spectacular view. My fiance proposed with that view in the background :) the staff was very pleasant and I was happy they were on shift! There were a few things that were off-putting. The jets in the jacuzzi tub didn't work in our room (and this is after we were told it was just remodeled), and for the price we paid to specifically have that luxury, that was really disappointing. We used the app to message staff we just got engaged, and asked if there was anything special for the occasion. We were assured there was something nice they would have arranged to be sent up to our room, annnd... Nothing. We asked about it further, question was dodged, and still nothing. The food wasn't bad, but not particularly great. That quality *really* didn't match the price at all. Of course, our trip was still nice - the staff we interacted with were professional and kind, especially at the spa and the lobby bar. They seemed genuinely excited for us! Absolutely recommend the massages... THOSE were definitely worth the money! Overall, if we hadn't paid the amount we did, I'd be giving a higher rating, but it was just too expensive to ignore the disappointments. Just make sure things work as designed, follow through on your word, and either drop the food pricing or raise meal quality.