Jimi Hughes

Review of Mark Miller Toyota

I wish I could say I had a great experience with t...

I wish I could say I had a great experience with the service department at Mark Miller, but that s simply not the case. My car was in need of an airbag replacement due to a recall. I contacted this dealership and spoke with Brian Payne who was actually very friendly and helpful. He took down my information and ordered the part needed to resolve my issue.

Fast forward 1 week. I was contacted by a lady from Mark Miller and she wanted to schedule an appointment to have the new airbag installed. I told her how Brian suggested a loaner car so I wouldn t be without transportation, and was told she would arrange that. I made an appointment and I figured everything was good to go.

Fast forward another week. I called to confirm my appointment and was told that they hadn t setup a loaner car. After 10 minutes on hold, they were able to reserve one for me. I get to the dealership, and once again was told a loaner car hadn t been reserved for me. However after speaking with a service manager, they were able to round one up for me. I don t know, this whole process seemed very disorganized.

The main reason for this 1 star review was this vehicle report that was sent to me upon the repair being completed. They were recommending some additional repairs. The total amount for these repairs would be $1,285.76. Here is a breakdown...

New Windshield = $255.00
AC Refresh = $99.95
New Cabin Air Filter= $49.95
2 New Tires Mount & Balance = $415.08
Replace Power Steering Fluid = $109.95
Replace Transmission Fluid = $209.95
Replace Serpentine Belt = $145.88

After speaking with my trusted mechanic, an AC refresh was not necessary. The power steering fluid is fine. The belt has another year or two left. My front tires just need to be rotated to the rear. The transmission fluid is not burnt or contaminated, but is slightly discolored due to the age of my vehicle. He agreed with the other suggested repairs.

I was able to replace my cabin air filter for $12 and two minutes of my time. I replaced my serpentine belt out of caution for $24 and 15 minutes of my time. I had my tires rotated for $22. I was quoted $175 for a new windshield somewhere else.

As you can see, some of the repairs were not necessary, while other repairs were very simple or could be done somewhere else for a small fraction of the price they quoted. I can t help but to question the integrity of this service department. I understand that they are a business that needs to be profitable, but this behavior is nothing short of greedy.