PAUL L. MORAN

Review of Courtesy Chrysler Jeep Casselb...

greeted at my car by a friendly face, after that n...

greeted at my car by a friendly face, after that nobody cared . stood at service counter for 2 minutes before anyone acknowledge my presence.
first agent spoke to me and i'll be right with you, a 2nd agent asked what i wanted"OIL CHANGE" he said see the agent at the end of counter. Spoke to 3rd agent. I said " I would like an oil change and to have a technician to look at my drive train on the car, It has some problems I'cant see. 3rd agent said see that guy over there(2nd agent) . I spoke the same story to 2nd agent , his answer we are tied up with repairs.Do you still want the oil change. the agent went on to tell me I would need to make an appointment to have the examined. I began to explode, I announced my car my need $1500.00 -$2000. dollars of repairs and you can't spare the mechanic to look at my car! GIVE ME THE OIL CHANGE! LET THE CAR FALL APART. went back to the 3rd agent, set up the oil change. I'm told it will be an hour wait. I agreed to the oil change, new wiper blades, and air filter. paid my service bill, made small talk with 3rd agent getting car back in for examination of problems, 3rd agent told me they have a shuttle service to take me back to sun city. I said I just want to get home. I'd been there one to 2 hours.just wanted to leave.
arrived home told wife about what happened. we both agreed this is the only time to get car repaired. I called service department to drop car off for examination of what is wrong( don't ask me what i said on the telephone, can't remember.you guys probably have it recorded.
went back to Chrysler Dealer. Again waited at counter 2 minutes before being acknowledge of standing there.. They 2nd agent from the morning shift ask how i can be of service. My answer was " i'm here to make an appointment to get an appointment to get my car looked then if there is a problem to make an appointment to repair my car . a very nice young lady named Jami (it's going on 3 pm and she had not been to lunch yet,. THAT'JUST NOT FAIR TO HERE OR ANYONE) she help me set up the appointment but ask if i could bring the car back Thursday at 9:30 am, I said "NO" I'm here now to do this. Can't I leave the car and have a courtesy ride home? this is the decision that worked for everyone. and left and was brought home.