Would have given 0 stars. But can't Wil and won't ...

Would have given 0 stars. But can't Wil and won't use these people ever again. Customer service. Didn't send item. Told 3days for refund waited told 5 days told contact bank. Bank said no selfridges have to contact us. Phoned selfridges again. Told 24hrs nearly 6 days they have done absolutely NOTHING.