Attn: this review has nothing to do with the sales...

Attn: this review has nothing to do with the sales people at Ashley Furniture in Anchorage, all of my experiences with them have been lovely.

In early June of this year I discovered a MASSIVE amount of black mold growing on my queen memory foam mattress that I had purchased in August, 2018 from Ashley Furniture in Anchorage (the size of the mold was about 2 ft by 3.5 ft). I attempted to salvage the mattress (I am a grad student and finances are extremely tight), but it could not be saved. Additionally, I am extremely allergic to mold- so allergic that I receive 6 shots every two weeks to manage my allergies. Ashley Furniture has not only put my finances in jeopardy, but also my health. And what do they do? NOTHING. I go in to personally talk to the manager, Bart, and even he is verbally and visually SHOCKED by the amount of black mold growing on my mattress. His response? Well, you didn t purchase an Ashley Furniture mattress protector initially so we probably can t replace it. My mattress it still under warranty, had a complete allergy-encasement the ENTIRE time I owned it that never came off, I never spilled anything on my mattress, and my landlord hired a maintenance individual to do a mold/moisture inspection in my entire home and found NO EVIDENCE of mold or moisture of any kind. My roommates mattresses are fine. But mine? No, it must be the mattress protector. How I found the mold? The mattress protector had moisture INSIDE it. No moisture was leaking from it, no mold on my box spring, no mold on my bed frame, no moisture/mold ANYWHERE in my room. Bart on the phone was rude, accusing me of going around in circles when I was asking him questions why my mattress protector purchase was the issue, and could not give me a reason why this was the verdict other than I am not a scientist. AVOID ASHLEY FURNITURE, THEY DO NOT HONOR THEIR WARRANTIES!!!