I dropped my dog off at 10:30 for an eye infection...

I dropped my dog off at 10:30 for an eye infection and I missed a call at 12:36. When I called back the girl on the phone said he was ready for pick up, then when I got there they said they were just calling about his history, and told me that I was the one who misunderstood them, several times. I live in Racine so I had to drive back and forth, back and forth, back and forth. I literally drove 120 miles round multiple trips. When I finally bugged them enough I got him back in my arms at 3:20, come to find out, they still hadn't done anything for my dog! What is this? IT'S BEEN 5 HOURS! The doctor told me it'll be another half hour for her to write a prescription for antibiotics. The whole experience gave me so much anxiety on top of what I was already having for my dog. I'll say the office staff was adult-like mannered, the prices are reasonable and I may trust the care they offer but only when they actually provide it! I'm coming to an ER to pay extra for the prompt care. It should not be an all day event. There is no vestige of quality for prompt service at this facility.