Brittany K

Review of Renaissance Woodbridge Hotel

OVERPRICED! Was there for a family reunion on Octo...

OVERPRICED! Was there for a family reunion on October 6-8. Had a banquet on October 7. Paid $55 to wait 1 hour and half for food. The salad that was prepared was spinach and 3 grapes! That is not a salad. The dressing that was served was only 1 type of dressing and it was very thin at that. The selection of meats were fish, beef, and chicken. A vegan entree was also available My cousin had wanted a vegan entree. The menu stated that the vegan entree consisted of eggplant parm and 2 vegetables. Her plate was brought out and it didn't have anything on there that was listed on the menu. Our rolls were cold and hard. We requested that we have fresh rolls. The server brought out "new" rolls but they were cold and tasted just as hard as the rolls that were already on our table. The portions that were served were made for a child's plate. The tea was unsweetened. The water was lukewarm. They ran out of desserts. I didn't even get a dessert and when I ask my server for one, he told me that they had ran out. Family members had asked for seconds. Okay, how do you give seconds out and some haven't even had their first? Why do you run out of food? This is a catered event; you should never run out of food. There should always be a surplus of everything! Brought this matter to the attention of the manager on duty on my departure day. Manager didn't care to fix the situation or offer a solution. Hotel rooms don't include refrigerators nor microwaves. Those items have to be requested and they are based on availability. The hotel that particular weekend had many functions going on, so they were all taken when I requested the items. How sway. So I'm being charged all of this money for what? I've been to way cheaper hotels and received way better service than what I received here and they included fridges and microwaves in them. That should automatically come in any room. This is the first time that I've been at a hotel that those amenities weren't included in the room. The only good thing about this hotel was that it is in a great location. It is near the mall and some restaurants. The indoor heated pool wasn't warm on that Friday. I relayed that to the front desk. They told maint. Maint came to look at it and took a temp, but nothing changed after that. I waited 30 minutes after it was "checked", but the temp remained the same, so I left. I was really looking forward to relaxing in the pool because I had a drive there and a long week and I wanted to relax. Was disappointed.