Stephen Emlund

Review of Madison Inn Lodge

Friendly staff. Fairly nice rooms. Firm mattresses...

Friendly staff. Fairly nice rooms. Firm mattresses. I've stayed 3 times over the last 3 months. The price of approx $70/night seems a bit high compared to other hotels of similar quality. The bathrooms are super small and makes it difficult to walk in, close the door behind you without contorting your body in weird positions. Even more difficult while helping a toddler in the bathroom. Although it was a non-smoking room, there were bad odors wafting through the rooms. I believe I narrowed it down to the exhaust fan in the bathroom letting in smoke/odors from other rooms. There were large, noticeable carpet stains in front of bathroom sink. Bedside light shades were damaged (in all 3 rooms I stayed over various stays). Complimentary breakfast is not much to write home about, bread, English muffins, tiny muffins, cereal/milk, orange juice is all there is.The biggest issue was that during an online reservation, I received an email from the hotel asking me to fill out a PDF with my credit card information and email it back to them. I refused and paid cash when I arrived. Transmitting and storing credit card numbers via email is not safe at all and possibly a PCI violation. This caused me to not trust their credit card practices even when scanning my card at the front desk during subsequent visits.