The one star is not a reflection of the brand, it'...

The one star is not a reflection of the brand, it's only for today's interaction. I love Chocosol! One of the best chocolate that I have ever tasted even when comparing with authentic European chocolate. Evergreen or St. Lawrence Market are the usual spots for our family, not only to make our grocery shoppings, but also make the mandatory visit to the Chocosol stand. This morning, for the first time I went earlier than usual to St. Lawrence market, before 6:30am, specifically to get some chocolate, and when I saw the stand empty, I asked around and was told by other vendors that Chocosol staff normally here by this time however they thought because one of the highway was closed, perhaps they are a bit late. So I did a tour around the market and came back around 6:40ish and they were there; a guy who I knew from before as I m a regular customer, a very nice guy and a lady who I had seen before but today she was not pleasant to say the least. I was super happy to see them so I opened the conversation with oh you guys are finally here , just to show my excitement. For some reason, I found the lady quite defensive, saying we are always here around this time, perhaps toady later than usual and . ; she was very cold, not making eye contacts, going back and forth and her lack of proper customer service was quite evident. Luckily, the gentleman was helping me out and was very kind and personable. while he was helping me out, the lady was going around and saying this is 10 dollars this is 10 dollars I know Michael and Mathieu and they are very generous and they always come with a deal esp. when a customer is a loyal one and a frequent buyer but nope not this time. I drove 40 minutes to buy chocolate and not attitude. This is not an interaction that a customer would need to be subjected to. I hope either Michael or Mathieu address this. You have an extremely amazing brand and amazing staff, however, such poor behaviour of a staff can hurt the brand and loyal customers such as myself and my family.