Shannon Stinson

Review of Novant Health Neurology Specia...

As the stars indicate, this is a mediocre facility...

As the stars indicate, this is a mediocre facility. If it weren't for the attention to detail I felt I received from Dr. Carraro, I'd give this place one star for the complete incompetency of the office staff.

My first experience, I called and spoke to the front desk person, then confirmed that yes, I would like to speak to a nurse to discuss what could possibly be charged later, since I was paying cash. I was informed three times that the amount would be X. I paid when I arrived. I stopped at the desk when I was finished, I had nothing owed. Nothing was done. Nothing was determined. No tests were ran. Next thing I know, I received a bill for almost $400 in the mail and Novant offered me no apology, no explanation, no offering of assistance as an uninsured person. I spoke to the billing department, yes.

When going back and forth with the office staff, good luck talking to someone who can actually handle business. After my second visit, the doctor told me someone would call me to schedule an appointment. Almost 6 weeks later, no call. I call, can't get through so I leave a message. Nobody calls back. I message through the system, nobody addresses the fact I need an appointment. I call again, this time I'm able to make an appointment...for three weeks out. So now it will have been almost ten weeks since my last visit.

The only reason I'm still giving this place any time of day is because I believe in Dr. Carraro and his ability to treat me, but dealing with the office staff is the most painful thing possible.