Lanell Howard

Review of Capstone Pain & Spine Center

Went to this doctor because I had been in pain for...

Went to this doctor because I had been in pain for over two weeks and needed a injection since pain pills had not helped. I went to them on Friday August 18th telling them that I needed to get this injection before the 25th of August because I had a very important religious convention that I would like to attend. I worked hard to get the approvals done. Monday the 21st ,in the morning, after seeing one doctor I went to their office to give what I thought was the approval. The reception told me it was just for the visit I immediately got on the phone to call the insurance to make sure they were handling the approval. Unbeknownst to me the scheduler called my name and I did not hear her apparently she was irritated with me being on the phone and left the window. When she returned she told me she would let me know when the approval received. This is a office that doesn't answer the phone you have to leave messages. When I got home Tuesday 22nd after other doctor visits the answering machine had just went off the scheduler left a message saying she received the approval at the end of her work day. I called right back and got the answer machine left a message did not get a call back. Called again the morning of the 23rd left times I could have the injections once again I get a call at the end of the work day saying I can get it Monday. This is the worst office staff in the world to deal with. I will not return