Will NOT recommend coming here.. my family and fri...

Will NOT recommend coming here.. my family and friends will also not be coming here as well. The service was subpar. The 1st greeting we got from the cashier was an unenthusiastic from the corner of the table saying "hello, will call is over there." This is our first time coming to this establishment so naturally we have questions regarding the ticket and what we were to expect. When asked these question more than twice the cashier began to have an attitude (that should have been my 1st sign to just ask for the manager, or ask for refund). We then went to "will call" and enjoyed the music (that was the best part)..

After a while it was time to go in the box office. On the online purchases tickets it states that "bypass the line to go directly into the theater to be seated." My husband asked the box office manager at the front what that entailed and whether or not there was a line to bypass it. She wasnt listening to a thing he was saying and began to grow irate as my husband was trying to ask her multiple times what that all meant. She then turned around and had the audacity to ask "is he being serious?!" To me... I get it it's frustrating to have someone ask more than once a question but as a person who works in a customer service industry humility and understanding is needed when people have questions. My husband did say that she "sucked" at her job but personally they all were horrible at it.

They then proceeded to keep making it a big deal after my husband walked away, and later showed them the email, the girls kept pushing and demanding for him to get kicked out. The cashier took it upon herself to chime in and say we have the right to refuse service. All while in my mind all I could think of was "are they being serious right now?!" The manager was brought and was listening to our side of the story, but then proceeded to say that's only our side of the story, and how would I have dealt with that kind of stituation... amateurs.. it never would have gotten to that point personally had it been myself... needless to say they gave us the option in the end to get a refund or stay and watch. We chose to leave as I was let down by their distasteful attitudes from their employees.

Word of mouth definitely goes a long way, and none of my people will be visiting this establishment. I suggest people to look more into the reviews on here as I am not the only person who experienced this horrible service. They need to go through some serious customer service training as they lack in that department. Also, they need to make some serious changes to that email as it was apparent that people gave them some hard time (they also were well aware of the email and stated that they constantly get flack from customers).