I get it's a busy city, but not everyone is used t...

I get it's a busy city, but not everyone is used to the fast paced style of NYC. Staff seemed inconvenienced when asked the process for dropping off/picking up car. Beyond this, our room keys didn't work twice. Both times we had to go back to the front desk for correction. Concierge members were the kindest and most helpful of everyone we encountered. Kudos to them! Once in our "newly renovated" room there was mold and sewer flies in the shower. When calling to inform, we were hung-up on twice before someone actually stayed on the line to speak to us.