Brian Hackbarth Review of Headquarter Nissan of Columbus
I am a gear head and have very little faith in oth...
I am a gear head and have very little faith in others working on my vehicles, After a wonderful purchasing experience from Headquarter Nissan back in March 2014, I decided for once to try and keep up with the dealers unlimited Warrenty. Being Military I am rarely around to do services as they need to be done, so we take my wife's Pathfinder to them. I have to admit the idea of somebody not me working on my vehicle made me cringe, knowing some of the tactics some service stations, and departments use. (why I am not in that business anymore.) Giving it a try, I have to say that I am very surprised at the level of professionalism and quality they put into their serivice. They perform neat and correct work with a true technition. Their services are fair in price for work recieved. Only one visit, did I have a small incident, and the serivice department rapidly took care of the issue as I brought it to their attention. All of these things make paying for serivice easy to swallow for an old wrench turner such as myself. To top it all off while you wait, they have a nicely done waiting area with ipads, coffee, snacks, kids play room, window to watch vehicles being serviced, Tv, ect. Lastley their service parts department are very knowlegable people, and are also great resourse of information for anything you may be looking to do with your vehicle I.E. adding trailer hitch, getting misc. parts that are hard to find. They also know quite a bit about the parts or services you are inquireing about. So to sum up everything, I typically would have never considered buying a vehicle from a dealership near a military post. They feed and pray on young serivicemen and for people who learned their lesson early as I have in the past, know to travel out of the area to shop. Headquarter Nissan has been the exception. I was looking for a family vehicle and simply stopped by to get an idea of how big their SUV's were having never considered Nissan before (used to be die hard Ford guy). They were good to me and my wife, answered our questions, occupied my then 3yr old son (any parent knows car shopping with a small child can be a handful) and were easy to work with. I got a fair deal on a good SUV we still love a year later and travel the country in. I also got a better than expected trade in offer for my Ford Focus. ( I had done my homework at the time when I realized my expanding family needed somthing bigger). I am writing this now because I wanted to put some time (and payments) between the excitement of buying a new car and my true and honest opinion. If you aren't brand loyal (I was, till money dictated otherwise) I highly recomend buying from this dealership. I highly recomend taking your vehicle her for services. I still do, they have gained my trust and confidence. I take my other vehicles in at times , when I have little time to service them myselff, and typically ask questions and get tips for some of the services I do myself at home on my other vehicles. I recomend them to others on Fort Benning. At the very least if you are a sceptic , as I was, come loaded with questions and nitpick with them and see if they can meet your needs. Reveiws are hard to accept somtimes because they are usually writen a time when the excitment of buying a car is still fresh. This is an honest review of a guy who is hard to please and very critical of my every dollar. I think when a business produces good service and keeps fair honest sales practice, they deserve a good honest review. I will purchase from them in the future becuase of their good service and fair honest business sales practice.
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