Luke Smith

Review of Forte Grand Imperial Hotel, To...

The hotel everywhere apart from the rooms is fault...

The hotel everywhere apart from the rooms is faultless. The restaurant I would recommend going to its such an experience a really lovely place. Also a live pianist and the service was exceptional. But I wouldn't recommend you stay in the hotel the rooms seem dirty and very old and over used. They just need updating. Some of them just need the balconies painting and windows cleaning. The exterior of the hotel just needs painting and some good maintenance its starting to look like its not being maintained.

Its a big let down as the restaurant is absolutely amazing and I would eat there if I returned. The balcony entrance and hallway are very good and seem to be well looked after.

The management was very unapologetic for the problems we had we had to room move. The second room was too hot and the heating was off, it was like we were above the boiler room. They would not discount the bill due to the issues we had and the fact we had to pay an upgrade room to get out of a room which was horrible and noisy and not clean. The manager I spoke to Stefan his eyes just seemed to glaze over as soon as I mentioned the problems and he acted as if they didn't exist as there were no problems and it was all in my head. He did take me away from reception though to explain this, it was funny because earlier when I complained a guy over heard me and I apologised for his wait and he said nope we had the same thing. If I did as the manager said I would have been complaining every 5 minutes and it would have ruined my stay as we new these were things that they could not rectify. We complained 3 times and that was enough. The room according to the manager was the best room in the whole hotel. Due to him saying this I'm rating the whole hotel poor as if this is the best room, what is the worst room a tent on the roof?

Read the reviews its not just me, and if your unlucky enough to have a bad experience well just expect nothing in return.

As I always do when I feel like I haven't got any value for money and my stay hasn't been great and the hotel is somewhat at fault I always give the hotel a chance to redeem themselves and 9 times out of 10 they do. Most offer a refund for one night or something as a goodwill. All the Imperial Hotel did was waive the parking which I thought was an outrageous charge anyway as everyone drives and they own the car park so its somewhat a catch 22. You can't park anywhere else so they charge you for it. Why not make it free and include it in the room rate I do not know it certainly looks better.

Its just funny because shortsighted management such as this puts customers off and where as I may have recommended the hotel because despite its issues if they said they would address them and also they compensated for it I would have been happy.

If you asked me would I stay here again No I wouldn't.

Would I recommend it? No I wouldn't, I would recommend you stay at a Premier Inn as their customer service is second to none and any issues you get your money back.