Michelle Kim Review of Richmond BMW
STAY AWAY. I was lied to and conned. I purchased a...
STAY AWAY. I was lied to and conned. I purchased a CPO vehicle a few years ago. I was strongly advised to finance through BMW because I would get an extra free year of maintenance. I went with that, even though I had a lower rate from my bank because they told me it would be worth it. However, it turned out to be a lie and they never actually extended my maintenance plan. They've admitted the mistake but now when it's time for them to actually cover my required maintenance, they are ignoring my calls. I spoke with the manager Pam one time, who promised me she would look into it and call me back, but this did not happen. I've now called 8 times over the last 3 months including through corporate but I keep getting ignored. The corporate office has told me they sent them 3 messages for them to call me but still nothing. I would never buy anything from this dealership again because of how dishonest they are and will probably never buy a BMW again in general due to their awful customer service.
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