thomas fanizza Review of Cool Springs Wines & Spirits
Upon entering the store I was greeted and asked if...
Upon entering the store I was greeted and asked if I needed any assistance. The staff was very helpful and attentive during my shopping however, the rudeness of the cashier completely ruined a great experience to the point that I will no longer be shopping at this store. I could tell he was not having a great day by the way he interacted with the customer in front of me. When it was my turn, I stepped up and placed my purchases on the belt and said hello. His response was to simply state the amount owed him. He then requested my ID and when I produced it, he grabbed it from my hand and commented that my finger was covering the birth date. When I gave him my debit card he asked if it was debit or credit to which I replied it did not matter and he could ring it either way. He then tossed the key pad at me without saying anything. I was now getting frustrated with his attitude so I said to him " I guess you want me to put in my pin number". His response was "that would be nice". He then handed me my receipt and that was the end of our transaction. No "thank you" or "have a nice day". Nothing. Now, I don't expect a cashier to jump through hoops and be eternally grateful that I shopped at their store. In fact, I prefer it short and sweet but a little courtesy would be nice. Too bad one bad apple spoils the whole bunch.

Comments: