We only go to a hospital if there is no other opti...

We only go to a hospital if there is no other option. So now we had a referral from the doctor and we had to go immediately with our 10 month old son to an emergency.
Allegedly done in this way we were in emergency for 2 hours without seeing a doctor. When we were then allowed to go to the examination room for another half hour to see the doctor for 5 minutes and then another half an hour before we could go to the pediatric ward and then in the pediatric ward we had to wait another 2 hours before getting a room and only after I lost my temper! Why does a person always have to make him angry before steps are taken? Why does a patient transfer take almost 1 hour? In the meantime, bells are ringing everywhere and nobody helps anyone else! To be accommodated in totally outdated and distant rooms. A military hospital itself has better facilities! I will never go there!