To sum up our experience, genz Ryan is all about c...

To sum up our experience, genz Ryan is all about communication, being up front, and good quality work. In my following (long story) I will explain each of those points, and why they got a 5 from me.

Our furnace went out in the dead of winter (of course). We scheduled an appointment online for the next morning.

The following morning they called us and confirmed the appointment window between 8am and noon. At about 10am they called and said the technician thought they would be there around 12, and if that was not early enough they could send someone else sooner. We confirmed that we were fine huddling around our fireplace, and noon was fine.

The technician arrived within the initial window given, and this was the second appointment I had with this technician (Ryan). He remembered me and we said hi and chatted briefly before getting down to business. We explained our problems and that we were trying to work with a home warranty company and used them as a third party repair.

The tech said that they had done this before, laid down their experience and level set that home warranties generally only covered what was broken, and that genz Ryan as a company tried to fix and do preventative work as well. Depending on what was found he would give us options on how to proceed.

Within 30 minutes we Ryan had found 3 things that were wrong: the blower which caused the furnace to shut off, then the sensor was on its last legs, and the humidity control panel was not working. He said in his experience the warranty companies generally only covered what was broken (the blower) and the rest they wouldn't.

He then laid out plans, from the bare bones of getting the furnace running by replacing the blower, to fixing all the other red flags, to plans including upgrading the blower to be more energy efficient (and saying it generally pays for itself with electricity savings for our house), to one including an upgraded thermostat since we mentioned on the previous visit that we hated ours and wanted a replacement.

While my wife and I discussed the options Ryan called our home warranty company. After getting the work approved, we moved forward with a plan. With all the work we gave him, he still completed before his estimated time to finish, and always had time for questions along the way (not only for us but also the guy he was training as well).

We went with the new thermostat option and he even took the time to program it to our specification and showed us some other cool features of it.

This company earned a 5 in my book because I would use them again. They have good quality (and guaranteed their work for multiple years), and we're up front about multiple options, cost, what each package included or didn't, how the home warranty would play into this, and even showing us that we could save money by signing up as members (which includes an array of other benefits, like furnace filters delivered to our door).

The only slight complaint I would have is that they seem slightly pricier than some other options (one other quote) BUT I know the quality of their work and parts because on our package we got a 5 year guarantee that if it breaks they come back out and fix it for free. So while it may be more up front, for a long term investment like a house, I think that is worth it.