After my mom purchased her last two cars and my gr...

After my mom purchased her last two cars and my grandpa purchased a new truck from My Auto Import, I was confident in buying a used Subaru Forester from here. The entire staff was extremely friendly in every area, however from my experience, this is where the positives end.

] -After negotiating a trade in on my truck, we agreed on the value if they could get my payments to $250 a month. I drove up a few days later in a snowstorm from Grand Rapids to finalize the deal. Low and behold they did get my payments down, but did not mention the extra 8 MONTHS on my loan until I called it out.

- Two days into driving the car, I noticed it smelled like oil. I called to schedule an appointment to have it checked out. The next day they had me pick it up. The maintenance clerk said the $470 job it took to fix the leak was luckily covered under my 3 month warranty . I m sorry, but I smell oil two days after purchase and I m Lucky it s covered?!!
- When I traded my truck in, I was asked to mail my spare key in... yet I was given ONE set of keys with a remote unlock that was held together by two shredded rubber bands (you can t make this stuff up). I asked for a spare key and for a key fab that wasn t on its last leg and was assured it would get taken care of. Low and behold I get there and they have the spare for me, however the sales lady did not get me a new key fab- so I have two regular keys now.
- The last thing that raised a red flag is the truck I traded in. It measured out at 11 city and 13 hwy MPG the last two years I owned it, however they had it listed as 14/17mpg for the next unlucky buyer.

I m not one to write reviews- good or bad, but after my mom expressed interest on going back for an FJ Cruiser, I felt obligated to share my experience with others. Like I said, it s a very friendly staff but the operations are morally questionable to say the least.