Since we don't know what we don't know, all we kne...

Since we don't know what we don't know, all we knew was "Old School" telephone systems. When our telephone IT guy suggested that we switch to Weave during the pandemic, we followed his recommendations since we trusted him. I am so glad we did. Yes, we had a few hiccups along the way. Thanks to our IT guy communicating with the Weave IT guys, he was able to determine how to fix our hiccups and we were off and running.

The ease in communicating with our patients via text is amazing. The FD is much quieter now with less phone conversations. We are also more productive vs having long, chatty conversations with our patients. We have an older demographic patient base so we were a little concerned about how they would embrace this technology but it has been no problem. I think that they appreciate being able to text at their convenience vs having to call during office hours.

We also really like the follow-up text messages that go out to the caller once they call in and receive the voicemail message.

Yes....support can be a challenge at times and I can't get through. But more times than not, I reach someone relatively quickly. I know that they are aware of this and have added many new employees to handle the increase in incoming calls.

We have had Weave now for 18 months so I don't typically have any questions at this point after we went through the learning curve.

I would highly recommend Weave to anyone looking for an alternative to your "old school" phones and need to increase the in-coming calls capability. It is also great to be able to see who is calling on the phone and have a record of their incoming call.