Please read this story if you are considering movi...

Please read this story if you are considering moving into a Stamm Investments Limited property; as I thought it was a great place at first too. Here is what is happening. A toilet overflowed 2 floors above my unit. It was stinky sewage water that proceeded to bubble the ceiling and walls, and soak the entire carpet in the hallway closet and into the bedroom closet. We dialed the emergency line, and a lady came in to suck out water with a vacuum an hour later. (They would later claim this was a 10 minute response). Since it was a long weekend, we were told the carpet people and wall people would be there the following Monday for repairs- understandable. Monday comes and the carpet people replace the underlay and clean the carpets. Still no one shows for the wall/ceiling. We expected them to be busy with at least 4 other units damaged from this, so we waited until the following Monday a week later. We then had to ask for someone to come in for the wall which was still bubbled and leaking sewage water directly above our shower which we were unable to use this whole time.(Which they would later claim we DID use with no problems). The office attendant at our unit proceeded to LIE to us saying that someone had been in our unit to assess the damage, decided it was too wet, and left. My boyfriend with whom I live with WAS HOME THIS WHOLE TIME. He has not left- no one had entered the unit. (Another lie, claiming we are in the wrong). Long story short- TODAY (over 2 weeks later) ..we still have a closet that smells HORRIBLE. The carpet is not even attached to the wall in our closet. Multiple trips to the on-site office and calling head office a ton of times later- we wrote a formal letter for our complaints and suggested a form of compensation. Today we received a letter in our door from the head office as a response. They have denied our request, said the many above quoted lies, including saying that they called us at times to follow up when they did not- (we have the phone logs), and phrased the whole thing as if it is our fault for asking for repairs. Let me quote the letter..."Maintenance is arranging to make the repair to these areas as well as replace a larger area of drywall which you feel should be repaired even though there is not an actual maintenance reason to do so. This is being done solely for your benefit and at your request". Stamm Investments has proven to be so UNHELPFUL, RUDE, and PASSIVE during this entire incident. We even called the head office in response to this letter, and to be blunt- we were fed a bunch of corporate BS. Not to mention, the lady we spoke to claimed not to have a "crystal ball" to see if cleaning the carpet again would be helpful! Take a look at the damage and pair it with the smell- you tell me if we are living with MOLD in the walls, with no compensation, and no care. We are two young, hardworking, quiet people. We are not ones to cause a fuss, but no one should have to struggle going through what we have went through just to live in peace. Please pass on!!