joon hwang

Review of Gale Toyota

This review is based on July 23. 2019 experience.

This review is based on July 23. 2019 experience.
I am not quick to give bad reviews but they truly earned 1 star from us.
My wife and I was ready to purchase Brand new 2019 Highlander SE MODEL.(we visited 2 other dealerships the day before and was very ready to make a purchase)
When I called this dealership to get their price on the Highlander SE, sales person Dave was professional, down to the point and offered me a price that was very good.(he told me he had 30years in sales experience)
I went down to the dealership with bank check in hand, ready to make the purchase.
After test driving the vehicle, Dave and I, shook hands to agree on price, I even added the vin number to my insurance policy to register the vehicle .
after about 30 minutes into purchasing process, Dave came back to the table and started explaining there was a terrible mistake on the price he offered. Due to mistake of internet company they hired(the sales manager insisted it was not their mistake) they could not sell the car at the price they agreed already. Price of the car jumped $2000(later manager offer $500 discount)
I and my wife ended up not buying the vehicle, spending almost 2.5 hours at the dealership all because of their mistake.
They knew we were very upset and disappointed with the situation but "sorry" was all we were offered.
I even sent an email to the owner of the business, since they claimed it was a family owned business, I thought the owner had some respect for our lost time......
WAS I WRONG ABOUT THEM. The owner did not reply till this day.
Please be aware that what happen to us can happen to you.
I DO NOT RECOMMAND THIS PLACE.
(we did make the purchase at Hartford location next day)