Ras Fassil

Review of DoubleTree by Hilton LAX

Misinformation is their biggest problems. I booked...

Misinformation is their biggest problems. I booked king size hoping they will provide me a room with sofa bed or roller bed. I was hoping the room would be big enough including with modern bathrooms. The bathroom door was a sliding door like a closet. The room was too small. The bed looked queen bed with no sofa bed or roller bed. I was with my two children. I ended up sleeping on the floor over a blanket leaving the so called king sized bed for my kinds. I ave tried to talk to front desk if they can change the room or give me a roller bed. While I was touring LA, the front desk called me and said this "congratulations sir we found you a roller bed" I said thank you ,but I am not in the room right now. The lady said 'no worries. We will put it in" I said thank you so much. I told her I did not sleep the whole night the previous night because of the floor. She said sorry but you don't have to tonight and the rest of your stay. I came back to the hotel at about 11 PM to find out there was no roller bed in the room. I was upset. I went to front desk to let them know the situation . They told me just sorry we don't know what happened. In short , I slept three night on the floor. They did not care. There are so many issues that was very bad in this hotel. The only good thing I could say is it was closer to the airport. Will never stay here again